Gambling is entertainment — and we want to keep it that way. zitben provides every player with the tools, information, and support needed to stay in control and play within safe limits.
At zitben, we believe that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming programme is built into the foundation of the zitben platform, not bolted on as an afterthought.
Every registered player on zitben has access to a comprehensive set of player-protection tools directly from their account dashboard. These tools are free, immediate, and effective. Whether you want to set a daily deposit cap, take a short break, or exclude yourself from the platform entirely, zitben makes those options straightforward and easy to activate.
We also invest in staff training to ensure that our 24/7 support team can identify and respond sensitively to players who may be showing signs of gambling-related distress. If you reach out to us for responsible gaming support, your request will be handled with priority, discretion, and care.
Every tool below is available free of charge from your zitben account settings — no waiting, no paperwork
Set a daily, weekly, or monthly cap on how much you deposit into your zitben account. Once your chosen limit is reached, further deposits are blocked automatically until the period resets. Lowering your limit takes effect immediately; requests to raise it include a 72-hour cooling-off delay to protect impulsive decisions.
Lose track of time? zitben's session timer sends you a notification after a set play duration — 30 minutes, 1 hour, 2 hours, or a custom interval of your choice. These gentle reminders encourage you to pause, assess your spending, and decide whether to continue playing or step away for a while.
If you feel that gambling is temporarily becoming stressful, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, place bets, or make deposits. Your balance is preserved and you can return automatically when the period ends.
For players who need a longer or permanent break, zitben offers self-exclusion periods of 6 months, 1 year, 3 years, or indefinitely. Once self-exclusion is active, your account is locked and cannot be reopened until the chosen period expires — or never, in the case of a permanent exclusion. This is our most powerful responsible gaming tool.
Request a full activity statement from your zitben account at any time to see a clear breakdown of your deposits, withdrawals, bets placed, and net profit or loss over any given period. Transparent financial tracking helps you maintain an honest picture of your gambling behaviour and budget accordingly.
Our trained support team is available around the clock via live chat and email. If you feel that gambling is affecting your finances, relationships, or mental wellbeing, reach out to us immediately. Support agents are trained to handle responsible gaming conversations with sensitivity and to activate protective measures on your behalf.
Activating any responsible gaming tool on zitben takes less than two minutes. Here is exactly how to do it:
Visit the zitben platform and sign in with your registered username and password. All responsible gaming tools are accessible from your personal account area — no need to contact support first.
Once logged in, click on your profile icon in the top-right corner and select "Responsible Gaming" from the dropdown menu. This section is always one click away from anywhere on the platform.
Select the tool you want to activate — deposit limit, session reminder, time-out, or self-exclusion. Enter your preferred values (amounts, durations) and confirm. The system will show you a clear summary before finalising.
Once confirmed, your chosen protection activates immediately. You will receive an email confirmation at your registered address, and the restriction will be visible in your account settings at all times.
If you need a protection applied urgently and cannot access your account, contact our support team via the live chat widget or email us directly. We will activate the restriction on your behalf without delay.
Choose from a range of limit types tailored to different aspects of your gambling activity:
Cap the total BDT amount you can deposit within a single calendar day. Ideal for day-to-day budget management.
Set a seven-day rolling cap on deposits. Useful if your spending patterns vary across different days of the week.
Define the maximum amount you deposit in a calendar month. The broadest and most flexible budgeting tool available.
Set the maximum net loss you are comfortable with over a given period. Once reached, further play is blocked until the period resets.
Restrict the maximum uninterrupted play session length. When your session limit is hit, you are automatically logged out.
Receive a pop-up summary of your session activity — time played and net result — at regular intervals you define.
Problem gambling can affect anyone, regardless of income, age, or experience. It often develops gradually. Understanding the early warning signs is the most effective way to protect yourself and the people around you.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use one of zitben's protective tools or seek professional guidance.
These questions are for your private reflection only. No responses are recorded or submitted.
Protecting minors from accessing gambling services is a non-negotiable commitment at zitben
Every new zitben account must include a valid date of birth. Accounts where the submitted date of birth indicates the applicant is under 18 are rejected automatically and cannot proceed through registration.
Before processing any withdrawal, zitben requires identity document verification (National ID card, passport, or driver's licence). Documents confirming that the account holder is under 18 result in immediate account closure and full refund of deposits.
Parents and guardians in Bangladesh can use third-party parental control software (such as Net Nanny, Qustodio, or built-in device controls) to restrict access to online gambling websites on shared devices. We encourage all households with minors to activate such controls.
If gambling is causing you distress, reach out — our support team is here 24/7 and every conversation is treated with complete confidentiality
The fastest way to reach the zitben responsible gaming team. Available 24 hours a day, 7 days a week. Click the live chat icon in your account dashboard to start a conversation immediately.
For non-urgent matters or if you prefer written communication, send us a message and we will respond within 24 hours Bangladesh Standard Time (BST, UTC+6).
support@zitben.appIf you need your zitben account suspended immediately and cannot access your account settings, email us with the subject line "URGENT – Self-Exclusion" and we will action it within one hour.
support@zitben.appNow that you know your options, explore the zitben platform with confidence — your protection tools are always just one click away in your account settings.
18+ Only Gambling involves financial risk. Please play responsibly and within your means.