zitben Frequently Asked Questions

zitben requires a government-issued photo ID and proof of your payment method to complete KYC (Know Your Customer) verification. Accepted identity documents include your Bangladesh National ID card (NID), passport, or driver's licence. For payment verification, a screenshot of your registered bKash or Nagad account showing your name and number is sufficient. KYC documents can be uploaded directly from your account dashboard and are reviewed within 24 hours.

You can reset your zitben password instantly using the "Forgot Password" link on the login page. Enter the mobile number registered to your account and zitben will send a password reset OTP via SMS. Enter the OTP, then set a new password of your choice. If you no longer have access to your registered mobile number, contact our support team at support@zitben.app with your account details and a copy of your ID for manual verification.

No — zitben strictly permits only one account per person, per household, and per device. Duplicate accounts are detected automatically during KYC and payment processing. If a second account is found, both accounts may be suspended and any bonuses forfeited. If you have accidentally created a duplicate, contact support immediately to merge or close the extra account before it affects your access or bonus eligibility.

To permanently close your zitben account, send a written closure request to support@zitben.app from your registered email address. Include your account username and the reason for closure. Any remaining balance will be refunded to your registered payment method (bKash, Nagad, or bank account) after identity verification. Closure is typically processed within 5 business days. If your reason for closing is related to problem gambling, we strongly recommend activating self-exclusion instead — it offers the same protection with the option to return later.

bKash deposits on zitben are credited to your account balance within seconds in almost all cases. The payment is processed in real time via the bKash payment gateway. On rare occasions during peak hours or network congestion, a deposit may take up to 5 minutes to appear. If your balance has not updated after 10 minutes, contact live chat with your bKash transaction reference number (TrxID) and our team will manually credit your account immediately.

The minimum deposit on zitben is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit set by zitben, although your individual mobile banking provider may impose its own daily transaction ceiling. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, the minimum deposit is ৳500 BDT. All deposits are processed in Bangladeshi Taka with no currency conversion fees applied by zitben.

The minimum withdrawal amount on zitben is ৳500 BDT regardless of which payment method you use. Withdrawals to bKash and Nagad are typically processed within 1–3 hours of approval. Bank transfer withdrawals to Dutch-Bangla Bank, IBBL, City Bank, or Sonali Bank take 1–3 business days to reach your account. zitben does not charge any withdrawal processing fee — the full amount you request is the amount you receive.

No — zitben requires all withdrawals to be sent to the same payment method and account number that was used for your most recent deposit. This policy exists to prevent fraud and protect player funds. If your bKash or Nagad number has genuinely changed, you must contact the support team, submit proof of ownership of both the old and new numbers, and allow up to 48 hours for the payment method to be updated on your account before requesting a withdrawal.

zitben charges zero fees on both deposits and withdrawals — what you put in and what you cash out is always the full BDT amount. However, your mobile banking provider (bKash, Nagad, Rocket) may charge their standard cash-out or send-money fee on their end, which is outside zitben's control. We recommend checking your provider's current fee schedule. For bank transfers, your bank may also apply a standard transaction charge.

A withdrawal that remains pending beyond 24 hours on zitben is almost always due to incomplete KYC verification or an active bonus wagering requirement. Log in to your account and check your verification status first — if any documents are flagged as pending review, upload the requested items to unblock the withdrawal. If your KYC is complete, check whether any active bonus has an outstanding wagering requirement. If neither applies, contact our support team with your withdrawal reference number for an immediate manual review.

zitben follows standard T20 cricket betting rules for all BPL (Bangladesh Premier League) matches — a match must complete at least the minimum number of overs required for a result to stand. For rain-affected matches, the Duckworth-Lewis-Stern (DLS) method applies. Pre-match and in-play (live) markets are both available. Common markets include match winner, top batsman, total runs, and player props. Suspended or abandoned matches where no official result is declared will have all bets voided and stakes fully refunded.

Yes — all slot games available on zitben use certified Random Number Generators (RNGs) provided and audited by the original game studios. Providers on the platform include Pragmatic Play, NetEnt, Microgaming, and Spribe, all of which are internationally certified for fair play. Each game's theoretical Return to Player (RTP) percentage is published in the game information panel. zitben does not modify game outcomes in any way — results are determined entirely by the certified RNG within each game engine.

Yes — the full zitben game library is playable on any modern smartphone or tablet without downloading a separate app. The platform is built with a mobile-first responsive design that works seamlessly on Android and iOS devices using Chrome, Safari, or any standard browser. All game categories — slots, live casino tables, cricket betting, Teen Patti, and Lucky Neko — are fully optimised for touchscreen play. Simply visit zitben.app in your mobile browser and log in as normal.

Minimum bet sizes on zitben's live casino tables start from as low as ৳50 BDT depending on the specific table and game type. Standard live baccarat and roulette tables typically have a ৳50–৳100 minimum stake. VIP and high-roller tables carry higher minimums, often ৳1,000 BDT or above. Live casino games are streamed in real time by Evolution Gaming and Ezugi dealers, and each table displays its current minimum and maximum bet limits clearly before you join.

Yes — zitben offers full in-play live betting on major international cricket tournaments including the IPL, T20 World Cup, and ICC events featuring the Bangladesh Tigers. Live markets update ball-by-ball during matches, with odds recalculated in real time. Popular in-play markets include next wicket method, runs in the next over, and current partnership total. In-play betting is available via the cricket section of the platform on both desktop and mobile. Markets may briefly suspend during key moments such as wicket replays.

The zitben welcome bonus is credited automatically to your account after your first qualifying deposit — no bonus code is required. To qualify, your first deposit must meet the minimum threshold specified in the current promotion terms. The bonus funds are added to your bonus balance immediately after the deposit is confirmed. Review the full terms on the promotions page before depositing to ensure your first payment meets all qualifying conditions, including minimum deposit amount and eligible payment methods.

Wagering requirements on zitben bonuses specify how many times you must bet the bonus amount before it can be converted to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in eligible bets before the bonus converts. Wagering contribution rates vary by game type — slots typically contribute 100%, while live casino table games may contribute at a lower rate. Always check the specific bonus terms for the exact multiplier and contribution rates that apply.

Yes — zitben periodically offers free spins as part of welcome packages, reload promotions, and seasonal campaigns tied to events like Eid, Pohela Boishakh, and the IPL season. Free spins are typically awarded on selected Pragmatic Play slot titles. Winnings from free spins are credited as bonus funds and subject to a wagering requirement before withdrawal. The number of free spins, the designated game, and the wagering multiplier vary per promotion — check the active promotions page in your account for current free spin offers.

Yes — zitben rewards regular players through a tiered loyalty programme where every real-money bet earns points that accumulate toward higher VIP levels. Higher tiers unlock benefits including faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive reload bonuses, and invitations to special tournament events. VIP status is reviewed monthly based on your wagering volume. Contact the support team or check the VIP section of your account dashboard for full details on tier thresholds and current rewards.

zitben operates on a fully SSL-encrypted platform, meaning all data transmitted between your device and zitben's servers is protected with industry-standard 256-bit encryption. Player funds are held in segregated accounts separate from company operating funds, ensuring your balance is protected regardless of business operations. zitben employs two-factor authentication (2FA), fraud monitoring, and regular security audits to maintain a safe environment for all players. We recommend using a strong unique password and enabling 2FA from your account security settings.

The minimum age to register and play on zitben is 18 years old — no exceptions. Age is collected at registration and verified during the mandatory KYC process through government-issued ID documents. Any account discovered to belong to a person under 18 is closed immediately, all deposits are refunded, and any winnings are forfeited. Parents and guardians are encouraged to use parental control software on shared devices to prevent underage access to online gambling platforms including zitben.

You can activate self-exclusion on zitben directly from your account's Responsible Gaming settings in under two minutes — no paperwork or waiting period required. Choose from exclusion periods of 6 months, 1 year, 3 years, or indefinitely. Once active, your account is immediately locked and cannot be reopened until the exclusion period expires. If you need an emergency exclusion and cannot access your account, email support@zitben.app with the subject "URGENT – Self-Exclusion" and your account will be suspended within one hour.

Yes — zitben provides daily, weekly, and monthly deposit limits that you can set and adjust from the Responsible Gaming section of your account dashboard at any time. Reducing your limit takes effect immediately. Requests to increase a limit include a mandatory 72-hour cooling-off delay to protect against impulsive decisions made during a losing session. You can also set loss limits and session time reminders. All responsible gaming tools are completely free to use and remain active until you personally choose to modify them.

zitben customer support is available 24 hours a day, 7 days a week via live chat and email. The live chat widget is accessible from anywhere on the zitben platform — simply log in and click the chat icon. For non-urgent queries or if you prefer written communication, email us at support@zitben.app and expect a response within 24 hours Bangladesh Standard Time (BST, UTC+6). Support agents are trained to assist with account issues, payment queries, bonus disputes, and responsible gaming requests.